The store you are visiting is an authorised independent online branch of SFNSHOP, which is the trading brand name and registered trademark of The Secret Fashion Network Ltd, registered in England and Wales at registered address 145-157 St John Street, Clerkenwell, London, EC1V 4PY. Reg: 09433485. VAT: 221 2600 69.
By using our site, you consent to the collection and use of information by us and to be contacted by email as necessary or required. Owing to the global nature of the internet infrastructure, the information you provide might be transferred in transit via countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined in this policy to try to improve the security of your information. By submitting your information you consent to these transfers.
How to contact us
The Data Controller
54 Clarendon Road
We may amend this policy from time to time by updating this page. Therefore, we suggest you check this page occasionally to ensure you are aware of and are happy with any amendments.
What information do we collect?
Personal information may be collected from you in various ways, for example: -
1. Information about your computer and about your visits to and use of this website (these are information about your browser, your IP address, your general location as determined from your IP address and provided by your browser, the site from which you come, and the links followed when leaving our site). This information is also collected through cookies
2. When you register and voluntarily provide information in response to questionnaires or download forms, or to register for newsletters or start or contribute to petitions. (this includes your name, email address, and any other details asked for and which you provide)
3. When you conduct activities on our site, for example, when you Register or Purchase a product or service we may collect your Name, Address, Email Address, Phone Number and contact details in order to process your order correctly. On some pages you can submit further information like your date of birth and gender but these voluntary fields and are not required to process your order or fulfil the service. If you are an authorised Independent Business Operator Affiliate of TSFN Ltd or a Partnering Supplier we may hold details of your bank account for payment purposes. All customer details are held on our hosting providers secure servers. No personal identifying information is held locally on computers belonging to TSFN Ltd.
How is the information used?
We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Your information will not be disclosed to any third party unless you have given your consent to such disclosure. We do not share your personal information with any third parties except to the extent necessary to complete your order and deliver your goods, namely your name, address, contact telephone number and email address. You may at any time ask us to refrain from sending you marketing messages by sending us an email with the words UNSUBSCRIBE in the subject box or by telephoning us. If we contact you by email each time you receive a message you will also have the option to decline to receive further information of that type from us.
If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.
We may disclose aggregate statistics about our site visitors, clients and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.We may disclose your personal information if required to do so by law.
Accessing your personal information:
Your personal information belongs to you and you can access your personally identifiable information that we collect online and maintain it by logging into your account with the username and password you created when you registered with us. You can correct errors and make changes by sending us a request. To protect your privacy and security we will also take reasonable steps to verify your identity before granting access or making corrections.
Please note that if you delete your personal information you may no longer be able to access your order history and you may have difficulty in proving who you are in the case of any disputes.
Cookies and Log Files
Cookies are text files stored on your computer, and accessible only to the websites which create them.
If you share our content through social media, those social networks may record that you have done so and may set a cookie for this purpose.
In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.
When making payments through our website, our payment gateway providers may store and access cookies on your device. Our current payment gateway providers are PayPal and Stripe and you can learn more about their privacy policies by accessing their sites directly.
The internet is not a secure medium. However we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software (SSL) to encrypt financial information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.
We do not store or have access to your Credit / Debit Card information. No-one at TSFN or it’s third party partners is able to see or access your payment information. All our website financial transactions are handled securely through our Payment Gateway providers. We currently use PayPal and Stripe to process your online payments and you can review the PayPal & Stripe privacy policies at the providers own websites. We will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with issues and queries relating to such payments. None of your credit / debit card information is stored on our site or on local computers belonging to TSFN Ltd.
Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.